WHAT IS YOUR RETURN POLICY?
At Low Key Cafe - we strive to make you the highest quality coffee that you love. Unfortunately, we cannot accept returns for our coffee but for our merch, you can return it within 30 days. There will be a $9 fee for the shipping with the return.
WHAT SHOULD I DO IF MY ORDER ARRIVES DEFECTIVE OR DAMAGED?
Please email us with your order number and a photo of the damaged item so we can figure out what happened and inform our brewery!
WHERE IS MY ORDER?
If the order in question is a subscription shipment or a purchase made while signed in to your Blue Bottle account, you may check on the status of any of your orders after logging in by going to the 'Order History' section of your account dashboard.
If your purchase was made as a guest user, you can track your order once it has shipped with the tracking number provided in the shipping notification email that is sent to the email address you provided at checkout.
HOW DO I CANCEL MY ORDER?
We process orders frequently to ensure they get shipped out to you as quickly as possible, but once they are processed, we can no longer make changes. We try to accommodate when we can, but we can't guarantee changes, like cancellations or address updates, to orders once they are placed.
WHEN WILL MY COFFEE ROAST?
Our coffee is roasted within 48 hours of shipping which is not necessarily the day you placed the order, so don't worry if your coffee takes longer than that to arrive.
HOW LONG WILL MY COFFEE STAY FRESH?
Your coffee will be fresh for 60 days once shipped. Once opened, we recommend using the coffee within 20 days.
Be sure to store your coffee in a cool, dry place, away from heat and light, and either in its original packaging, or in an airtight container.